Prostate Cancer London

Privacy Policy for Prostate Cancer London

Last updated on Jun 26, 2026

Quick Summary (Plain English)

  • We do not use cookies. That is why you will not see a cookie banner on this Website.
  • When you book, we collect only the details needed to arrange your appointment: your name, contact details, and the service you have chosen. We place nothing on your device, and we never track you across other websites.
  • Our website analytics are anonymous. We count visits, not identities.

Your privacy matters to us more than anything else.

1. Introduction

At Prostate Cancer London, protecting your privacy is a priority. This Privacy Policy explains how we handle information when you use our Website: www.prostatecancerlondon.com (the “Website”). We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

2. Information We Collect Through the Website

When you submit a booking request, we collect the information you provide: your name, email, phone number, the service you select, and any message, so we can arrange your appointment. We do not collect medical records through the Website. Detailed clinical information is handled by the clinic directly.

The Website may also collect limited, non-personal data, such as:

  • Technical details (IP address, browser type, operating system, device type)
  • Usage information (pages visited, navigation paths, time spent)
  • Anonymous tracking signals to measure website performance and marketing effectiveness

This analytics data is not linked to you as an individual.

3. No Use of Cookies

Unlike most websites, we do not use cookies. We have made a deliberate decision not to place cookies or identifiers on your device. Instead, we rely on lightweight, privacy-friendly methods of tracking that only provide anonymous statistics.

This means:

  • We cannot track you across other websites
  • We cannot build a personal profile of you
  • We do not place identifiers on your device, and our analytics cannot recover who you are

We believe this approach offers a better balance between understanding how our Website performs and protecting your privacy.

Under UK GDPR, we rely on legitimate interest as our basis for processing. Our anonymous analytics are processed in our legitimate interest in understanding how the Website performs. Booking-request details are processed to respond to an enquiry you have initiated, and, if you become a patient, to provide your care. Where we measure which advertising leads to bookings, that is processed in our legitimate interest in understanding which advertising works, and you can object at any time. We do not use cookies, so no cookie consent is required.

5. Advertising Measurement

When you arrive from an online advertisement, we record how you reached us: the campaign and a coded reference to the ad click, attached to your booking request, so we can understand which advertising is worth running. This is held on our own servers, on the basis of our legitimate interest in understanding which advertising works. We do not send any of it back to the advertising platform, we place nothing on your device, and it does not track you across other websites. You can object at any time by contacting us.

6. Data Retention

We retain the booking details you submit, and any advertising-measurement record linked to them, for no longer than 12 months, after which they are deleted or aggregated. Anonymous analytics data is kept only for as long as needed to assess trends and improve Website performance.

7. How We Use Information

We use anonymous data to:

  • Monitor Website performance
  • Understand general visitor behaviour
  • Measure the effectiveness of our online content

We do not sell, rent, or disclose information to third parties for marketing. Where we measure whether our advertising works, that measurement happens on our own servers, and we do not send any information back to the advertising network.

8. Health and Medical Data

The Website does not hold your medical records. The service you choose when booking shows the area of care you are seeking. We treat that and your contact details as confidential, and we never share them with advertising networks or any third party that does not need them to arrange your appointment. If you contact us by phone, email, or in person, we will handle your information under strict medical confidentiality rules and UK data protection law.

9. Data Security

We use appropriate technical and organisational measures to secure our systems and the information you provide, and to prevent misuse or unauthorised access.

10. Third-Party Services

We may use trusted providers for hosting, email, and anonymous analytics. For website analytics we use Fathom Analytics, a privacy-focused service that measures website performance without cookies and without collecting personal data or tracking you across other websites. Our email provider (Resend) processes your booking details solely to deliver your enquiry to the clinic, and nothing more. We advertise on platforms such as Google, and when you arrive from an advertisement we record that on our own servers and send nothing back to the platform.

11. Your Rights

Under UK GDPR, you have rights including:

  • The right to access your personal data
  • The right to correction or erasure
  • The right to restrict or object to processing
  • The right to data portability

These rights apply to the booking information you provide through the Website and to anything you share with the clinic directly. To exercise them, contact us using the details below.

Our Website may contain links to external websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

13. Contact Us

If you have any questions, please contact us:

Prostate Cancer London
146 Harley Street, London W1G 7JZ
Email:

14. Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.